AI-mediated communication is designed to help us do our work more quickly and efficiently. But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer – the very use of AI is sufficient. I propose a loss of agency theory as a viable approach for studying the impact of AI on human agency. This theory focusses on the transfer of agency that is forced by circumstances (such as time pressure), human weaknesses (such as complacency), and conceptual priming. Mixed methods involving a crowdsourced experiment test that theory. The quantitative results reveal that machine agency affects the content we author and the behavior we generate. But it is a non-zero-sum game. The transfers between human and machine agency are fluid; they complement, replace, and reinforce each other at the same time.
Professor at George Washington University
I am a Professor with Human-Technology Collaboration and Educational Technology programs at George Washington University in Washington DC. I have written 12 books and more than 100 articles, and I co-host of the Parsing Science podcast where scientists tell the stories behind their research. I am also the developer of the WeShareScience.com online platform for sharing research videos, and SciencePods.com where researchers can create free podcasts about their science. My research interests include human interactions with intelligent machines, needs, needs assessments, and instructional design.
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